Vision:

The vision of e-Suvidha project is “to provide to the citizens of Uttar Pradesh, all G2C and G2B   One-Stop services and information of Departments and agencies of Central, State and Local Governments in an efficient, reliable, transparent and integrated manner on a sustained basis, with certainty, through easy access to a chain of computerized Integrated Citizen Service Centers (ICSC’s) and through multiple delivery channels like Electronic Kiosks, mobile phones and the Internet”.
The vision of e-Suvidha is to eventually bring all the G2C, G2B and B2C services within the purview of the project as a single interface to obviate the need for citizens and business people to visit the Government offices except for specialized and complex services.

Mission:

The Mission of e-Suvidha Project is “to be the One-Stop-Shop for all C2G interactions”.
Currently, there are 172 e-Suvidha Centres operational out of which 74 are in Lucknow city, and 98 e-Suvidha Centres in 16 other cities of the State delivering around G2C and B2C services.

List of Departments presently participating in e-Suvidha Project

Utility Bill Services

• Madhyanchal Vidyut Vitran Nigam Limited. (MVVNL)
• Nagar Nigam Lucknow.
• Jal Kal Vibhag, Nagar Nigam Lucknow.
• Bharat Sanchar Nigam Ltd. (BSNL).

G2C Services (Certificate/Felicitation Services)

• Revenue Department.
• Urban Development Department.
• Medical & Health Department.
• Social Welfare Department.
• Women Welfare & Child Development Department.
• Handicap Welfare Department.
• Employment Department.
• Food & Civil Supplies Department.
• Panchayati Raj Department.
• Labour Board
• All Concerned departments with respect to e-District

B2C Services

• PAN Card
• UID/Aadhar Card
• LIC Premium Collection
• NIELIT (Formerly DOEACC) – BCC, CCC, O, A, B Level Courses.
• Mobile Top-up/Recharge.
• Internet Data Card Recharge.
• Mobile bills payment.
• D2H Recharge.
• RED Bus