Mission & Vision


The vision of e-Suvidha project is “to provide to the citizens of Uttar Pradesh, all G2C and G2B   One-Stop services and information of Departments and agencies of Central, State and Local Governments in an efficient, reliable, transparent and integrated manner on a sustained basis, with certainty, through easy access to a chain of computerized Integrated Citizen Service Centers (ICSC’s) and through multiple delivery channels like Electronic Kiosks, mobile phones and the Internet”.
The vision of e-Suvidha is to eventually bring all the G2C, G2B and B2C services within the purview of the project as a single interface to obviate the need for citizens and business people to visit the Government offices except for specialized and complex services.


The Mission of e-Suvidha Project is “to be the One-Stop-Shop for all C2G interactions”.
Currently, there are 172 e-Suvidha Centres operational out of which 74 are in Lucknow city, and 98 e-Suvidha Centres in 16 other cities of the State delivering around G2C and B2C services.

List of Departments presently participating in e-Suvidha Project

Utility Bill Services

  • Madhyanchal Vidyut Vitran Nigam Limited. (MVVNL)
  • Nagar Nigam Lucknow.
  • Jal Kal Vibhag, Nagar Nigam Lucknow.
  • Bharat Sanchar Nigam Ltd. (BSNL).

G2C Services (Certificate/Felicitation Services)

  • Revenue Department.
  • Urban Development Department.
  • Medical & Health Department.
  • Social Welfare Department.
  • Women Welfare & Child Development Department.
  • Handicap Welfare Department.
  • Employment Department.
  • Food & Civil Supplies Department.
  • Panchayati Raj Department.
  • Labour Board
  • All Concerned departments with respect to e-District

B2C Services

  • PAN Card
  • UID/Aadhar Card
  • LIC Premium Collection
  • NIELIT (Formerly DOEACC) – BCC, CCC, O, A, B Level Courses.
  • Mobile Top-up/Recharge.
  • Internet Data Card Recharge.
  • Mobile bills payment.
  • D2H Recharge.
  • RED Bus

Mission & Vision – esuvidha