Introduction

The Government of Uttar Pradesh (GoUP) as part of its vision to provide Good Governance to its citizen, initiated steps to harness the potential of IT to provide integrated services to the citizens by deploying the tools of Information and Communication Technology (ICT) so as to enhance Speed, Convenience, Certainty and Accountability in providing such services through the concept of a “One-Stop-Shop” facility. One such initiative was e-Suvidha, constituted under Department of IT and Electronics, Government of Uttar Pradesh, which was implemented on pilot basis in Lucknow City in 2006 on the lines of similar projects implemented elsewhere in India.